At GoTrend.in, we strive to provide you with high-quality products and a seamless shopping experience. However, if you are not completely satisfied with your purchase, we offer a straightforward return and refund policy to ensure your concerns are addressed promptly and fairly.

If you wish to return a product, you must initiate the return process within 3 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as you received it. Items that show signs of wear, damage, or alteration will not be accepted for return. Products marked as non-returnable, including final sale items, personal care products, undergarments, and customized orders, cannot be returned or exchanged unless they arrive damaged or defective.

To initiate a return, please contact our customer support team at support@gotrend.in with your order number, a brief explanation of the issue, and photographs of the product (if applicable). Once your return request is approved, we will provide instructions on how to send the item back to us. Customers are responsible for the return shipping charges unless the product was received in a damaged or defective condition.

Upon receipt and inspection of the returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment within 5 to 7 business days. In cases of prepaid orders, the refund will be credited to your bank account or card used during purchase. For cash-on-delivery orders, a refund will be issued through bank transfer or store credit, depending on your preference.

In the event you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with supporting evidence such as images or video. We will arrange for a replacement or issue a full refund as per your request. Please note that GoTrend.in reserves the right to deny a return or refund request if the product does not meet the conditions outlined in this policy.

We encourage our customers to carefully review product descriptions, sizes, and specifications before placing an order. If you have any questions about a product before purchasing, feel free to reach out to our support team for assistance.

For any further queries or concerns regarding returns and refunds, you can contact us at support@gotrend.in. We are here to help and ensure your shopping experience remains smooth and trustworthy.